Refund policy

Last updated: 2026

This Refund & Withdrawal Policy applies to all digital products sold through this website.

1. Digital Products

All products sold on this website are digital downloads delivered electronically immediately after purchase.

By completing a purchase, you acknowledge that you are buying digital content and not a physical product.

2. Refunds

Due to the nature of digital products, all sales are generally final once the download or access has been provided.

However, refunds may be issued in the following circumstances:

  • The product is defective or corrupted and cannot be accessed
  • The file is significantly not as described
  • A duplicate purchase has been made in error
  • Any refund required under applicable consumer protection law

If you believe you are entitled to a refund, please contact us at:
shop.greenroommedia.eu

We will assess refund requests on a case-by-case basis.

3. Right of Withdrawal (EU Customers)

Under EU consumer law, consumers normally have a 14-day right of withdrawal when purchasing online.

However, this right does not apply to digital content once delivery has begun, provided that:

  • the customer has expressly requested immediate delivery, and
  • the customer has acknowledged that they lose their right of withdrawal once delivery begins.

Before completing your purchase, you are required to actively agree to this condition.

By completing your order, you confirm that:

  • you consent to immediate delivery of your digital product, and
  • you understand that your right to withdraw from the purchase is lost once download or access begins.

4. Consent to Immediate Delivery

At checkout, you are required to confirm:

I expressly request immediate access to my digital purchase and acknowledge that I lose my statutory right of withdrawal once delivery begins.

This consent is recorded as part of your order.

5. Customer Responsibility

It is your responsibility to ensure that:

  • the product is suitable for your needs before purchase
  • your system is compatible with the file formats provided
  • you have sufficient software to open and use the files

Product descriptions are provided to help you make an informed decision before purchasing.

6. Contact

If you have any questions about this policy or need support with your order, please contact shop@greenroommedia.eu